Dear Emily and Rick:
On behalf of the entire Eurest and Compass Group family, we are eager to continue our strategic partnership with Chevron USA. The valuable feedback gained from our conversations over this last year, tied to the partnership we share, gives us great pleasure in delivering our proposal to you.
Our Eurest team has spent a great deal of time considering the dynamics related to the services we provide to each Chevron associate. We have tied that knowledge to our best practices with other Compass companies we serve and developed a proposal that will create excitement for your dining program.
Our plan will touch on all of the key elements that we know are important to our valued Chevron customers:
We are aware of the pride Chevron USA takes in your ability to provide your associates with a quality dining program to enhance their workplace experience. Together we can forge ahead to improve upon the foundation and deliver the best of what Eurest and Compass Group can offer.
You have my personal commitment that Eurest will deliver on all of our promises to continue to position Chevron USA as a key strategic partner and global leader. Please feel free to reach out to me if you require any additional information.
Sincerely,
Garwin Freeze, Division President
Eurest
OUR Partnership
Chevron USA has created a dynamic associate experience and dining program that is focused on your employees’ satisfaction. We are honored to be your provider and believe that our performance, relationship and mutual trust offer a strong position to extend with Eurest as your USA and global partner. We are well-positioned to assist you in achieving your mission by addressing your current business needs and vision plan. Our proposal provides a path forward based on the best workplace experience, sustainability, innovation and a dedicated team that understands and cares about your community and culture at Chevron USA.
Eurest has been honored to be the dining partner at Chevron USA for the last 17 years. We are incredibly proud of the long-term relationship we hold with Chevron USA, both as a proven hospitality service provider to your associates and as a trusted reciprocal business partner across the globe. We actively listen to the voice of our customers to continuously improve our services while being moldable to an ever-changing economic climate. Over the life of this next contract, Eurest and Compass will continue to demonstrate to you how we never stand still, how we are always learning, and how our “best in class” solutions will be brought to Chevron USA and your associates.
The partnership we have enjoyed has been strong, flexible, evolving and reliable over the years. Our ability to deliver services that span five countries that align with Chevron’s goals and culture has developed through the input of much time, effort, collaboration and the dedication of a unified and highly qualified team of hospitality experts from both parties.
WHO COULD HAVE KNOWN?
Over the past two years, both Chevron USA and Compass Group have been affected globally in ways neither of our organizations could have predicted. This unprecedented occurrence has created one of the most complex, frightening and frustrating times in recent memory.
COVID-19 has impacted our entire world, however Chevron USA was able to remain focused to keep your employees working and safe. As your strategic partner, Eurest was able to work closely with you to assess the actions needed and show our commitment to the partnership to provide needed meal service in a clean and safe environment, no matter the circumstance. Our collaboration and efforts throughout this pandemic and recent storms show we are, and will continue to be, a reliable partner. Even when we find ourselves in a less than ideal situation, we will find a way to work with you, listen to your needs, and continuously find solutions to meet your expectations.
Our Path Forward
Now it is time to turn to the future at Chevron USA and create a vision that will position you as one of the pre-eminent employers in the energy industry.
As your partner, Eurest will look forward and support your vision to enhance your employee experience and sustain operational excellence. Like Chevron USA, we are positioned as the leader in our industry in both the Texas and global marketplace. Our organization values our relationship with you, and together we have been committed to delivering a great customer experience and value to your employees and guests. We have the leadership with the local and global presence to continually meet your ever-changing business needs.
Moving forward, it is imperative that we execute your unique objectives and expected outcomes flawlessly so that we can create relevant solutions that lead to broadening a successful partnership. We look forward to working together so that we can continue our successful and long-lasting relationship with no loss of momentum.
Our proposal consists of a menu of options focused on delivering high-quality outcomes, improving employee and stakeholder satisfaction, along with a capital investment to enhance and continue our partnership value and shared vision as we move forward.
